Privacy Policy
Last updated: April 12, 2026
Bralio AI, operated by Braulio Ventures LLC ("Bralio," "we," "us," or "our"), is an AI-powered corporate English coaching service delivered via the WhatsApp Business Platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website, waitlist, and messaging-based coaching service (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following categories of personal information:
Information you provide directly:
- Account information: your name, email address, and WhatsApp phone number when you join our waitlist or subscribe to our Service.
- Message content: text messages, voice notes, and other content you send to Bralio AI through WhatsApp as part of your coaching sessions.
- Payment information: billing details processed through our third-party payment processor. We do not store your full credit card number on our servers.
Information collected automatically:
- Usage data: information about how you interact with our Service, including lesson completion, response patterns, and feature usage.
- Device and browser data: IP address, browser type, operating system, and referring URLs when you visit our website.
- Cookies: we use essential cookies and analytics tools (such as Google Analytics) on our website to improve user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, maintain, and improve the Bralio AI coaching service.
- To deliver daily lessons, evaluate your responses, and provide personalized feedback on your written and spoken English.
- To analyze voice notes for pronunciation, fluency, filler word detection, and grammatical accuracy — solely for the purpose of delivering coaching feedback to you.
- To send you service-related communications, including lesson reminders, product updates, and support messages via WhatsApp and email.
- To process payments and manage your subscription.
- To communicate waitlist updates, launch announcements, and promotional offers (with your consent).
- To improve our AI models and coaching content in aggregate (without identifying individual users).
- To comply with legal obligations and enforce our Terms of Service.
3. WhatsApp Messaging and Meta Platform
Bralio AI uses the WhatsApp Business API provided by Meta Platforms, Inc. to deliver coaching messages. When you interact with Bralio AI on WhatsApp:
- Your messages are transmitted through WhatsApp's end-to-end encrypted infrastructure where applicable.
- We access message content solely to provide the coaching Service and improve your learning experience.
- We do not sell, share, or distribute your WhatsApp messages or phone number to third parties for advertising or marketing purposes.
- Our use of WhatsApp Business API data complies with Meta's WhatsApp Business Policy and WhatsApp Business Data Processing Terms.
- You may opt out of WhatsApp messages at any time by messaging "STOP" to Bralio AI or by contacting us at bralioapp@gmail.com.
4. Data Sharing and Third Parties
We do not sell your personal data. We may share information with the following categories of third parties, strictly as needed to operate the Service:
- Cloud infrastructure providers (e.g., AWS, Google Cloud) for hosting and data storage.
- Payment processors (e.g., Stripe) for subscription billing.
- AI and speech analysis providers for processing voice notes and generating coaching feedback.
- Analytics tools (e.g., Google Analytics) for website traffic analysis in aggregate.
- Meta/WhatsApp as required to operate through the WhatsApp Business Platform.
All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:
- Account information is retained until you request deletion or cancel your subscription.
- Message and voice note content is retained for up to 12 months to provide continuity in your learning progress, unless you request earlier deletion.
- Aggregated, anonymized usage data may be retained indefinitely for product improvement purposes.
Upon account cancellation or deletion request, we will delete your personal data within 30 days, except where retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion of your personal data.
- Portability: request a machine-readable copy of your data.
- Opt-out: opt out of marketing communications at any time.
- Withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at bralioapp@gmail.com. We will respond within 30 days.
8. Children's Privacy
Bralio AI is designed for working professionals and is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will delete it promptly.
9. International Data Transfers
Your data may be processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Braulio Ventures LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: bralioapp@gmail.com